Terms & Conditions
The price of Goods quoted on our website includes VAT (Value Added Tax). Where VAT is not included in the price, it will be added and payable by you at the appropriate rate.
The cost of packaging and postage/carriage is shown separately and (in the case of special or overseas orders) will be quoted by us on request and payable separately from the price of the Goods.
ORDERING GOODS ONLINE
You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.
When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.
Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.
If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery. We do not store our customer's financial details.
All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered.
Payment online will be made by credit card, debit card or Paypal.
We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed.
We will arrange for packing and we will decide on the method of delivery either by post, courier or otherwise.
You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.
EXCHANGE OR CREDIT NOTE
If you wish to return an item then you should email us at email@example.com to notify us of the return within 7 days of receiving the goods. You should make it clear if you require an exchange, credit note or refund for the item.
You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 7 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.
In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.
Items should be returned in their original packaging to ensure they are adequately protected in transit.
Items should be returned new, unused, and with all the tags still attached. Returns that are damaged or used will not be accepted and may be sent back to the customer.
Earrings cannot be returned or exchanged.
Goods purchased on finance may be subject to a cancelation charge, please check with a sales advisor for more information.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within one month of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same colour and style, subject to availability. Where possible, we will offer to repair faulty items.
Goods returned outside of the above timeframes will not accepted and will be returned to the customer.
RISK AND OWNERSHIP
The risk of loss or damage to Goods passes to you upon delivery.
Ownership in all Goods remains with us until full payment of all amounts due to us have been received from you.
You will be responsible for the safe custody and insurance of all Goods in your possession.
WARRANTIES AND LIABILITY
We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).
We will not have any responsibility for any damage which occurs to the Goods after delivery.
If any defect in any Goods appear within a month of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the Goods or to replace them with similar Goods
We do not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.
Any items left with us for repair or remake, not previously purchased with Gardiner Brothers, are done so at the customers risk. We take the utmost care and attention when working on items, but we cannot accept liability for damage to items when being worked on, these will be done at the risk of the customer. This is especially the case with old or faulty items.
Where the Goods include designs or works of art, these are prepared by a designer or artist who owns the copyright in those works. You have no right to make any copies or adaptations of any such Goods.