FAQ

What is your return policy?
Items can only be returned or exchanged in pristine condition, within a reasonable timescale and when accompanied by a receipt. Earrings cannot be returned due to hygiene regulations.

What forms of payment do you accept?
Cheque (identification may be required)
Cash
All major Credit/Debit cards (with the exception of American Express)

Do you offer a warranty on items purchased?
All items come with a manufacturers warranty, backed by the Gardiner Brothers guarantee and reputation of service and quality.

Can you resize my ring?
In most cases "Yes" - our in house jeweller can alter all rings which are possible to re-size. In some cases it is not possible or advisable to size a ring - you will be made aware of this when the ring is shown to our staff.

Can you repair my jewellery?
In most cases "Yes" - our in house jeweller can repair most items of jeweller. In some cases it may not be possible - you will be made aware of this when the item is shown to our staff.

Do you value jewellery?
In some circumstances we will make an offer to purchase pre-owned items, but this will depend on the actual item involved.  If you bring the item into our showroom we can let you know if we would be interested in it and a price we would pay.

Do you re-model jewellery or make new items from my existing jewellery?
Yes we provide a very popular re-modelling service.  If you bring your items into our showroom we can discuss all options available and provide sketches and CAD designs before the production of the new piece.

Do you buy jewellery?
Because we do not deal in second hand jewellery the answer is usually "No" however in some circumstances we will make an offer to purchase, but this will be on a scrap basis only.

I have a stone, can you have it mounted?
Yes - we can use your stone(s) to make a into new ring, pendant or whatever you require. We can suggest and designs settings for you.

Do you sell loose Diamonds and Gemstones?
Yes - we normally have an extensive range of loose diamonds and gemstones in stock. From this range you can select your stone and have it set to your requirements.

Are your Diamonds conflict free?
Yes - Gardiner Brothers have always and continue to supply only Conflict Free diamonds, adhering to the Kimberly Process. The source of all diamonds and gemstones supplied can be identified to you.

Are your Diamonds certified?
We supply both Certified and Non-Certified stones. Our staff can help and advise you on selecting a diamond, when to choose a Certified stone and when not to.

How should I clean my jewellery?
For a nominal charge we will professionally clean and polish your jewellery for you, however if you are cleaning it yourself then we would in most circumstances recommend hot water and liquid soap, some items will require scrubbing with a soft brush or rubbing with a soft cloth. Please note that some items of jewellery will require specialist treatment and normal cleaning processes may cause damage, we can advise you of this when you call.

What is the difference between White Gold, Platinum and Palladium?
White Gold is a mixture or alloy of pure gold and other metals. To make white gold, the other metals used can be Rhodium, Palladium or Silver. The different carats or fineness of gold determines the amount of pure gold in the alloy. 9ct gold has 37.5% pure gold, 18ct has 75%. For this reason the natural colour of "white" gold is a whitish yellow. To achieve the shiny bright white finish the white gold alloy is plated with rhodium. As you wear the item this plating will wear thin, revealing the yellow colour of the pure gold in the alloy. For this reason white gold items will need to be re-plated on a regular basis, we can do this for you for a nominal charge.
Platinum is a white metal, the fineness used is 95% pure platinum, for this reason platinum jewellery will always stay white in colour although it will scratch and dull with wear. We can re-polish any platinum items for you, restoring them to their former highly polished state.
Palladium is a relatively new metal in jewellery terms. It has been used predominantly for wedding rings as a lower cost alternative to Platinum. It is a much lighter metal than Platinum, approximately half the weight and depending on current metal prices around 1/3 of the price. Like Platinum the fineness used is 95% thus it will always stay white, albeit a very slightly darker, duller colour than platinum. It is also very slightly softer than platinum meaning it will exhibit wear more quickly.

MADE WITH DIAMONDS